Eye Teleconsultation in Singapore
Not Sure If Your Eye Problem Needs a Clinic Visit?
Speak with an eye doctor by video about selected minor or acute eye concerns. Your doctor will discuss your symptoms, assess what can safely be assessed remotely, and advise you on the appropriate next step.
$29
per video consultation
Teleconsultation is not suitable for eye emergencies and does not replace an in person eye examination when one is required.
Can Eye Teleconsultation Help With My Symptoms?
An eye teleconsultation may be suitable if you have a selected minor or acute eye concern, need initial medical advice, or are unsure whether you should attend a clinic in person.
Red, Irritated or Watery Eyes
Including suspected viral or allergic conjunctivitis.
Mild Eye Discomfort
Including eye strain or light sensitivity.
Stye or Eyelid Swelling
Including a stye or lump on the eyelid.
Eye Discharge or Crusting
Including sticky discharge or crusting around the eyelids.
Dry, Gritty or Burning Eyes
Including fluctuating vision associated with dry eye.
Eye Drops or Medication Q&A
Including questions about your current eye medication.
Itchy Eyes
Including symptoms associated with allergies or haze.
Existing Eye Condition Q&A
General advice about an existing condition or a follow up.
How Does an Eye Teleconsultation Work?
1
Tell the Doctor What Is Happening
Your doctor will discuss your symptoms and relevant medical history.
2
Show Your Eyes Over Video
Where appropriate, your doctor will carry out a basic eye assessment that can safely be performed over video.
3
Discuss Possible Causes
Based on your symptoms, relevant medical history and what can be assessed remotely, your doctor may discuss possible causes where appropriate.
4
Know What to Do Next
Your doctor will advise whether to manage your symptoms remotely, attend an eye clinic, or have further assessment.
What Happens After an Eye Teleconsultation?
Depending on your symptoms and what can safely be assessed through video, your doctor may recommend one of the following:
Manage Remotely Where Appropriate
Treatment or self care measures may be recommended where appropriate.
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Attend an Eye Clinic
An in person examination may be recommended if your eyes need to be examined directly or additional tests are required.
Further Assessment
Further or specialist assessment may be recommended where appropriate.
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Some eye tests cannot be performed through video. Eye pressure measurements, eye scans and other tests requiring physical examination or specialised equipment require an in person visit.
When Should I Not Use Eye Teleconsultation?
Some eye symptoms require urgent in person medical attention. Do not wait for a teleconsultation if you experience:
Sudden or Major Loss of Vision
Including sudden significant blurring or a sudden dark curtain or shadow in your vision.
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Chemical Splash or Burn to the Eye
Including exposure to chemicals or substances that may have injured or burned the eye.
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Significant Eye Injury
Including an injury where something has entered the eye or an injury caused by a fast moving object.
Severe
Eye Pain
Especially when accompanied by nausea, vomiting, headache or a major change in vision.
Sudden Worsening of Vision
Severe pain or sudden worsening of vision after an eye procedure including after recent eye surgery.​​
If you experience any of these symptoms, seek urgent in person medical attention or attend an emergency service promptly. Do not wait for a teleconsultation.
OUR CLINICS
What If I Need an In Person Eye Examination?
Teleconsultation does not replace a physical eye examination when one is required. If your doctor needs to examine your eyes directly or arrange additional testing, you will be advised on the appropriate next step.
The Straits Eye Community Clinic at Toa Payoh
185 Toa Payoh Central
#01-320
Singapore 310185
Weekday Clinic Hours
8:30 am to 5:30 pm
Tuesday till 830pm
Saturday Clinic Hours
8:30 am to 12:30 pm
The Straits Eye Community Clinic at Clementi
443 Clementi Ave 3,
Clementi New Town Centre
#01-69,
Singapore 120443
Weekday Clinic Hours
8:30 am to 5:30 pm
Saturday Clinic Hours
8:30 am to 12:30 pm
The Straits Eye Community Clinic at Bedok
211 New Upper Changi Road, Bedok New Town Centre,
#01-743
Singapore 460211
Weekday Clinic Hours
8:30 am to 5:30 pm
Saturday Clinic Hours
8:30 am to 12:30 pm
The Straits Eye Community Clinic provides eye screening, cataract screening, glaucoma assessment, dry eye management, myopia care, prescription checks, and specialist eye consultations through our clinics in Bedok, Clementi and Toa Payoh.
How Should I Prepare for My Video Consultation?
A little preparation can help your consultation run smoothly.
Good Lighting
Make sure your face and eyes can be seen clearly.
Physical Identification Card
Have your physical IC available for identity verification.
Clear Audio
Choose an environment where you can hear and communicate comfortably.
Quiet and Private Space
Choose somewhere you can speak comfortably and privately.
Stable Internet Connection
Use a strong and stable WiFi or internet connection.
Your Live Location
Be ready to share your live location before the consultation.
For Patients Below 18
Teleconsultations are available for patients of all ages. Patients below 18 years old must attend with a parent, legal guardian or next of kin, as required by the clinic.
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Why Might a Consultation Need to Stop?
The consultation may need to be stopped if the video or audio quality is inadequate, your identity or current location cannot be verified, an appropriate accompanying adult is not present where required, the consultation cannot be conducted safely, or an in person examination is necessary. If this happens, you will be guided on the appropriate next step.
Eye Teleconsultation FAQs
Find answers to common questions about our video consultation service.
Frequently asked questions
Not Sure Whether Eye Teleconsultation Is Suitable for You?
Speak with our clinic team if you need help deciding whether to book, or arrange an eye teleconsultation for a selected minor or acute eye concern.
Teleconsultation is not suitable for eye emergencies and does not replace an in person eye examination when one is required.
